REFUND POLICY

Unless otherwise expressed in the event details page on the Website, the following terms shall apply:

(a) We will not give out any of your personal information without your express permission, unless the law requires us to do so.

(b) If unforeseen circumstances render an advertised venue unusable, we reserve the right to move the event to an alternative one. Should this be the case, we will always provide our guests with as much notice as possible.

(c) In the event of an event being cancelled, you are entitled for a refund or you can opt to credit to your account for a future event.

(d) We are not able to accept cancellations less than 7 days before the event, as the quality and success of our event would be compromised by an uneven ratio of males/females. You will not be entitled to a refund if you cancel less than 7 days before event.

(e) We will give full refund if you cancel 7 days or more prior to the event. Ticket refund request must be made by email to support@bindup.my

(f) We will refund 50% of fee if the ratio of males/females is less than 1:2 (e.g. 1:3 whereby three men for every woman ratio)

We do our upmost to provide a balance of males and females at each event, but we cannot guarantee this and accept no responsibility for an uneven ratio.

(g) All guests are asked to treat their fellow guests with respect and courtesy. Should any guest become offensive or abusive, we reserve the right to deny admission or expel them. In such a case there will be no refund.

(h) We do not guarantee that guests will receive matches at our events as the preferences depends on each individual. However, we set up the method of message cards so that you can receive and give contact details to the participant you wish to know more or get in touch later.

(i) We take no responsibility for any emotional upset or physical harm that may arise from communications with other guests, before, during or after one of our events, without limitation.

(j) Criminal acts i.e. sexual harassment and illegal drugs are prohibited and we may apprehend the suspect as civilian arrest and handover to the police or relevant authorities

(k) Any person who are already drunk or not sober due to influence by any drug or alcohol will be expelled and deny admission. Our event staff will have the absolute right to determine whether that person is drunk or not sober or not qualify to join the event.

(l) In the event that you are injured, or suffer damages to yourself or your personal items, of any kind at one of our events, you agree to release Bindup and the Company from any liability.

(m) By purchasing a ticket to an event you warrant that you are at least 18 years old and that you are single.

(n) Guests are responsible for turning up to an event on time. If guests turn up late to an event, we are under no obligation to allow them to participate in the event, nor offer any refund or compensation.

(o) The event admission fee you paid is solely for event admission and does not include food and refreshments. Food, drinks and refreshments quantity and quality varies subject to the Company discretion and are not prepared to cater for each and every participant. Food, drinks and refreshments are items that we provide additionally and we do not guarantee any satisfaction by participants. You may avoid consuming any of them as you wish. We are not obligated to provide the food, drinks and refreshments. We will not refill or replenish any that has been served.

(p) Photography or videography may be used at some of our events and by agreeing to these terms & conditions you are giving Bindup and the Company permission to use these photos and video images on our website and in marketing materials.

(q) Every care is taken to ensure that information on our website is correct and accurate; however we cannot guarantee that this will always be possible.

The Refund Policy clauses mentioned on this page are subject to the Terms of Use of Memory Index and Bindup websites respectively which may be revised or updated from time to time.